Customer Success Executive

Minimum Qualification
Bachelor’s or master degree in Business

Key Skills

Key Responsibilities:

1. Client Onboarding and Training:

   • Visit client locations or conduct remote sessions to provide comprehensive training on our product and its features, including the inventory management module.
   • Ensure clients are successfully onboarded onto the platform and address any queries or challenges during the process.

2. Support and Issue Resolution:

   • Address client doubts and issues after training sessions by coordinating internally to provide timely solutions.
   • Ensure all client queries are resolved within the specified Turnaround Time (TAT).

3. Subscription and Invoice Management:

   • Call clients to remind them about subscription renewals and assist in invoice recovery.
   • Ensure timely follow-ups to maintain a healthy renewal rate and minimize churn.

4. Customer Interaction:

   • Handle a maximum of 15–20 calls per day, ensuring each interaction is professional and client-focused.
   • Provide consistent support and guidance to clients to maximize their satisfaction and product adoption.

5. Follow-Up:

   • Proactively follow up with clients to ensure they are using the product effectively and troubleshoot any issues that may arise.

6. Documentation:

   • Maintain detailed records of client interactions, training sessions, and support tickets.
   • Prepare reports on client feedback and suggest improvements to the product or support process.

Qualifications and Skills:

• Bachelor’s degree in Business, Communication, or a related field.
• Proven experience in a customer service, client success, or product support role.
• Strong communication skills with the ability to explain technical concepts to non-technical users.
• Ability to handle multiple clients and tasks effectively.
• Proficiency in using CRM tools and support ticketing systems is a plus.
• Willingness to travel to client locations when required.
• Problem-solving attitude with a customer-first mindset.

Key Competencies:

• Excellent verbal and written communication skills in hindi or English .
• Strong organizational and time-management skills.
• High level of patience and empathy while dealing with clients.
• Ability to work under pressure and meet deadlines.
• Technical aptitude and ability to quickly learn new software solutions.

Why Join Us?

• Be a part of an innovative and fast-growing product company.
• Opportunity to interact with and build lasting relationships with clients.
• Work in a collaborative and supportive environment.
• Competitive salary and growth opportunities.

Minimum Experience: 0 - 3 Years

Number of opening: 3

Job Description

We are seeking a dedicated and client-focused Customer Success Executive to join our team. The primary responsibility of this role is to ensure smooth client onboarding, deliver training for our inventory management module, and maintain excellent client relationships by addressing their needs effectively. This role requires a combination of excellent communication skills, technical proficiency, and customer service expertise.

Package we offer : As per industry