Customer Success Executive

Qualification : Bachelor’s or master degree in Business

Key Skills :

Key Responsibilities:

1. Client Onboarding and Training:

   • Visit client locations or conduct remote sessions to provide comprehensive training on our product and its features, including the inventory management module.
   • Ensure clients are successfully onboarded onto the platform and address any queries or challenges during the process.

2. Support and Issue Resolution:

   • Address client doubts and issues after training sessions by coordinating internally to provide timely solutions.
   • Ensure all client queries are resolved within the specified Turnaround Time (TAT).

3. Subscription and Invoice Management:

   • Call clients to remind them about subscription renewals and assist in invoice recovery.
   • Ensure timely follow-ups to maintain a healthy renewal rate and minimize churn.

4. Customer Interaction:

   • Handle a maximum of 15–20 calls per day, ensuring each interaction is professional and client-focused.
   • Provide consistent support and guidance to clients to maximize their satisfaction and product adoption.

5. Follow-Up:

   • Proactively follow up with clients to ensure they are using the product effectively and troubleshoot any issues that may arise.

6. Documentation:

   • Maintain detailed records of client interactions, training sessions, and support tickets.
   • Prepare reports on client feedback and suggest improvements to the product or support process.

Qualifications and Skills:

• Bachelor’s degree in Business, Communication, or a related field.
• Proven experience in a customer service, client success, or product support role.
• Strong communication skills with the ability to explain technical concepts to non-technical users.
• Ability to handle multiple clients and tasks effectively.
• Proficiency in using CRM tools and support ticketing systems is a plus.
• Willingness to travel to client locations when required.
• Problem-solving attitude with a customer-first mindset.

Key Competencies:

• Excellent verbal and written communication skills in hindi or English .
• Strong organizational and time-management skills.
• High level of patience and empathy while dealing with clients.
• Ability to work under pressure and meet deadlines.
• Technical aptitude and ability to quickly learn new software solutions.

Why Join Us?

• Be a part of an innovative and fast-growing product company.
• Opportunity to interact with and build lasting relationships with clients.
• Work in a collaborative and supportive environment.
• Competitive salary and growth opportunities.

Minimum Experience : 0 - 3 Years

Package we offer : As per industry